FAQs

Frequently asked questions

What if I want to buy a gift box for myself?


No problem! Simply chose the gift box you would like and leave the 'Message for Recipient' box blank. We'll write you a message from us! Further details can be found in the 'Personalisation' tab of each gift box product page.




How long will my order take to arrive?


Gift boxes will usually arrive in 2 - 4 business days. Our gift boxes include personalisation therefore are usually dispatched between 1 - 2 business days from the order date. Gift boxes are sent via Royal Mail First Class. Individual Gifts will usually arrive in 2 - 3 business days via Royal Mail First Class.




How much does delivery cost?


Free UK delivery is included in all orders over £10. Delivery charges for orders totaling less than £10 will be calculated at the checkout. For further information see our Shipping Information.




What if I want a gift box or other gift to arrive on a certain date such as a birthday or anniversary?


If you have a specific date you would like your gift box / other gift to arrive, please let us know in the 'add a note' box at checkout - we can add a 'do not open until' label on the packaging. Please make sure you order in plenty of time so we can make sure your order arrives on time. We cannot guarentee gifts will arrive on time if the order date does not leave enough time for delivery.




Can I buy individual gifts / products?


If you’ve seen something you love in one of our gift boxes, it may be available to buy individually. Check out our Individual Gifts to see what is available.





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